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The Denby Promise

The Denby Promise

Such is the quality and durability of Denby that we are proud to offer a 10 year guarantee on our Made in England Denby stoneware ranges, gving you all the confidence you need to really love and enjoy your range. What's more, if you register with us online and tell us which range you're collecting, we also commit to giving you 12 month's notice if production of your range is likely to stop, in order that you can complete your set.

The 'Denby Promise' is our way of saying thank you. Choosing tableware can be a big decision, so you'll be pleased to know we're with you all the way!

No more incomplete sets!

While we can't promise to make your chosen range forever, we will let you know at least 12 months in advance of any pattern discontinuations. Plus we'll send you a handy reminder to place your final order and even help you complete your set if it's proving tricky.

What's New!

Register your email address with us online or by calling (800) DENBY-4U, and you'll be the first to know of any breaking news (no pun intended!) such as new serving pieces, accessories and glassware in your range. We'll also keep you up to date on special offers and great new stuff on our website at

We're here to help!

The guarantee applies to the original owner, whether a self-purchase or a received as a gift. The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic situations and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Give us a call at (800) DENBY-4U if you have any questions about Denby. Our tableware lasts a long time, now our commitment to you does too...

To register for The Denby Promise, please click on the link below. Terms & Conditions apply.


The Denby Promise is not available on patterns that are produced exclusively for our third party retailers, or patterns that are discontinued from the current Denby product range. For more information please contact our Consumer Services department at (800) DENBY-4U

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