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Terms & Conditions

Order Cancellation/Changes Not Accepted due to Holiday High Order Volume

Due to high order volume, we cannot accept any cancellation or changes to any orders after it has been submitted. In an effort to get orders shipped as quickly as possible, we begin to process each order immediately after it is placed. Our typical 30 minute cancellation/change policy is void during high volume holiday sales as we cannot accommodate any special requests. Please note our Return Policy is still valid if a change or return is needed after your order is received.

Price Matching

Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales.

Export

Products are intended for use in the US and Canada only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United States and Canada. Orders calling for shipments to known freight forwarders will be cancelled.

Payment

We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you. Please note that all prices are in $ USD.

Sales Tax

Sales Tax is charged on those items shipped to New York and New Jersey at the current jurisdiction/state rate on merchandise. Shipping fees are not subject to tax.

We are required by law to collect tax on orders despatched to addresses within New York and New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.

Return Policy

If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or Consumer.services@denbyusa.com or phone us at (800) 374-6479 x 141 within 30 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.

If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods. If an order has shipped and delivery refused due to no fault of ours, you will be required to pay any freight charges.

To return the goods, please contact us at Consumer.services@denbyusa.com and request a Return Authorization number. We will advise you on how to return the goods, so that they reach us speedily and safely.

Once product is received, Please allow 2 - 3 weeks for processing.

Bonus Gift Returns

If you are returning an item that qualified for a bonus gift or Buy One Get Free, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value. Any return of product that included a promotional gift card in the original transaction will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

Backordered / Out of Stock Items

While we strive to ensure that all items offered for sale are available, we do not guarantee stock availability on any items. If an item in your order is not available, it will be cancelled off of your order, so that you are not charged for it. Remaining items in your order that do have stock in will ship. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.

PayPal

We accept PayPal for www.denbyusa.com purchases. When you make a purchase using PayPal, you will momentarily connect to the PayPal website during checkout. Once you complete your transaction at the PayPal site, you will automatically return to www.denbyusa.com to complete your order. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.

Gift List Terms & Conditions

You need to be registered with Denby before you can create a Gift List.

As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.

You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.

Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.

If a product has already been purchased on your behalf you cannot remove it from your list.

All orders are shipped on an individual basis as soon as they are purchased from the Gift List.

Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.

Promotions

All offers are valid for online purchases at www.denbyusa.com, one per customer for US and Canadian residents. All products are offered subject to availability, for a limited time period. Exclusions and limitations may apply, see promotional email for specific details. Denby reserves the right to modify or cancel an order due to unauthorized or ineligible use of promotional codes.

Email Sign up Offer

By signing up to receive Denby USA email offers, you will be automatically entered into a monthly prize draw to win a Cascade Mug in the pattern of your choice. Each drawing will close at midnight on the last day of each calendar month and one winner will be selected at random during the first week of each calendar month. Email subscribers will need to remain opted in to be entered. No purchase necessary. Free mug is subject to availability for a limited time only.

Instagram Holiday Giveaway

Here's how to enter our #holidaygiveaway:
1. Follow @denbypotteryusa on Instagram
2. Comment how you set your #holidaytable
3. Tag a friend who loves the #holidays as much as you do
On December 16th we’ll be sending one randomly selected winner a $250 Denby e-gift card. The winner will be contacted thru direct message in Instagram with details to claim the prize. Giveaway is open to US & CA residents only, 18 years of age or older.

Concerns

If you have any concerns or issues, please contact us at questions@denbyusa.com or by phone (800) 374-6479 x 141. Our offices are open Monday - Friday from 9am to 5pm est.

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