Once an order has been placed, there is a 30 minute period during which the order can be cancelled for any reason. A request must be submitted in the form of an email (this email will have the time automatically stamped to it). Simply reply to
your Order Confirmation email or email Consumer.firstname.lastname@example.org within the 30 minute time frame with all order details. A ‘Cancel Acknowledgment’ email will be sent if this
procedure is followed. If an order is cancelled off business hours and within the 30 minute time period, the acknowledgment email will be sent out on the next business day. We cannot accept any Order Cancellations after the 30 minute period
Changes to your Order
Once an order has been placed, there is a 30 minute period during which the order can be changed. A request must be submitted in the form of an email (this email will have the time automatically stamped to it). Simply reply to your Order Confirmation
email or email Consumer.email@example.com within the 30 minute time frame with all order details. A ‘Revised Order Confirmation’ email with the changes will be sent if this
procedure is followed. If a change request is submitted off business hours and within the 30 minute time period, the revised order conformation will be sent out the next business day. We cannot accept any Changes after the 30 minute period
expires. Please note: Any changes made to your account will not update existing orders.
Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales.
Products are intended for use in the US and Canada only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United States and Canada. Orders calling for shipments
to known freight forwarders will be cancelled.
We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you. Please note that all
prices are in $ USD.
Sales Tax is charged on those items shipped to New York and New Jersey at the current jurisdiction/state rate on merchandise. Shipping fees are not subject to tax.
We are required by law to collect tax on orders despatched to addresses within New York and New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.
If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or Consumer.firstname.lastname@example.org or phone us at (800) 374-6479 x 141 within 30 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.
If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the
goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods. If an order has shipped and delivery refused due to no fault of ours, you will be
required to pay any freight charges.
To return the goods, please contact us at Consumer.email@example.com and request a Return Authorization number. We will advise you on how to return the goods, so that they reach
us speedily and safely.
Once product is received, Please allow 2 - 3 weeks for processing.
Bonus Gift Returns
If you are returning an item that qualified for a bonus gift or Buy One Get Free, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value. Any return of product that included
a promotional gift card in the original transaction will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
Backordered / Out of Stock Items
While we strive to ensure that all items offered for sale are available, we do not guarantee stock availability on any items. If an item in your order is not available, it will be cancelled off of your order, so that you are not charged for it.
Remaining items in your order that do have stock in will ship. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial
order is shipped, your PayPal account will then be adjusted accordingly.
We accept PayPal for www.denbyusa.com purchases. When you make a purchase using PayPal, you will momentarily connect to the PayPal website during checkout. Once you complete your transaction at the PayPal site, you will automatically return to
www.denbyusa.com to complete your order. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your
PayPal account will then be adjusted accordingly.
Gift List Terms & Conditions
You need to be registered with Denby before you can create a Gift List.
As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.
You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.
Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.
If a product has already been purchased on your behalf you cannot remove it from your list.
All orders are shipped on an individual basis as soon as they are purchased from the Gift List.
Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.
All offers are valid for online purchases at www.denbyusa.com, one per customer for US and Canadian residents. All products are offered subject to availability, for a limited time period. Exclusions and limitations may apply, see promotional email
for specific details. Denby reserves the right to modify or cancel an order due to unauthorized or ineligible use of promotional codes.
Email Sign up Offer
By signing up to receive Denby USA email offers, you will be automatically entered into a monthly prize draw to win a Cascade Mug in the pattern of your choice. Each drawing will close at midnight on the last day of each calendar month and one winner will be selected at random during the first week of each calendar month. Email subscribers will need to remain opted in to be entered. No purchase necessary. Free mug is subject to availability for a limited time only.
If you have any concerns or issues, please contact us at firstname.lastname@example.org or by phone (800) 374-6479 x 141. Our offices are open Monday - Friday from 9am to 5pm est.