We aim to process your order within 3-5 business days of receiving your order. Once your order is shipped you will receive an order shipment verification email with tracking information. For an update on expected delivery date please visit ups. com and have your tracking number available.
The goods are sent by our contracted carrier, UPS, and based on the value of your order.
|Value of Goods
We offer free delivery on orders over $250 (US delivery addresses only). This is based on our Standard Delivery Service. Express shipping is not available at this time.
We will only accept orders via Shop Online for delivery within the US and Canada.
We reserve the right not to accept your order at our own discretion.
Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales.
Delivery Information (Canada)
For information on our shipping service to Canadian delivery addresses please click here.
We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.
Sales Tax is only charged on those items shipped to New Jersey at a current rate of 7% on merchandise. Shipping fees are not subject to tax.
We are required by law to collect tax on orders despatched to addresses within New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.
If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or firstname.lastname@example.org or phone us at (800) 374-6479 x 116 within 7 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.
Once product is received, Please allow 2 - 3 weeks for processing.
If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods.
If you decide to cancel your order, you will need to return the goods, but before doing so, please contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or email@example.com or phone us at (800) 374-6479 x116. We will advise you on how to return the goods, so that they reach us speedily and safely.
Gift List Terms & Conditions
You need to be registered with Denby before you can create a Gift List.
As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.
You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.
Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.
If a product has already been purchased on your behalf you cannot remove it from your list.
All orders are shipped on an individual basis as soon as they are purchased from the Gift List.
Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.
Each Promotional code must be entered in all caps for the code to be applied. All offers valid one per customer and while supplies last.
Refer a Friend
When you Refer a Friend you will receive a $10 off code through email once your friend makes a purchase and it has shipped. When a friend is referred they will receive an email with a $10 off code as well to use on their first purchase.
DIRECTIONS: Login to your Denby USA account and on the left side click "Refer a Friend" Proceed by filling out the fields with your friends' emails and click continue.
Your friends must not already be registered to receive the $10 off.
Your Refer a Friend promotional code can only be redeemed against a purchase with a minimum value of $10.00 excluding shipping charges.
Promotional codes can only be redeemed against online purchases at www.denbyusa.com
The promotional code is valid for three months from the date it is emailed to you.
Any remaining balance must be paid using a credit or debit card.
Only one promotional code can be redeemed per order.
This code is not valid in conjunction with any other promotional offer.
This code is not transferable or assignable and has a cash redemption value of $0.001 which can not be exchanged or part exchanged for cash payment.
Normal Denby terms and conditions for using the Denby website apply except when they conflict with these terms and conditions.
The promotional code cannot be used to purchase gift certificates, or used against the value of shipping charges.
The promotional code cannot be used retrospectively to pay for orders already placed.
If you have any concerns or issues, please contact us at firstname.lastname@example.org or by phone (800) 374-6479 x116. Our offices are open Monday - Friday from 9am to 5pm est.