Welcome to Denby
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Shipping to Canada - Made Easy
You can now purchase from Denby USA's fantastic range of Denby Pottery, at great US prices and online discounts, and have your goods
delivered direct to your door in Canada. Click here to start shopping.
Placing your order is quick and easy. Please complete checkout as normal where a total price will be shown inclusive of the cross border International Fee. All products and fees are priced in US Dollars.
International Fees
An 'International Fee', inclusive of all charges: freight and handling, duty, brokerage, PST, GST and HST, will be calculated based on the value of the goods in your order and will be shown on the Order Summary page before you complete your payment. This will be the only fee that you will pay to receive your order in Canada.
| Value of Goods | International Fee |
|---|---|
| $0.00-$50.00 | $30.00 |
| $50.01-$100.00 | $50.00 |
| $100.01-$150.00 | $70.00 |
| $150.01-$200.00 | $80.00 |
| $200.01-$250.00 | $120.00 |
| $250.01-$300.00 | $130.00 |
| $300.01-$350.00 | $150.00 |
| $350.01-$400.00 | $175.00 |
| $400.01-$450.00 | $210.00 |
| $450.01-$500.00 | $230.00 |
| $500.01-$550.00 | $250.00 |
| $550.01-$600.00 | $270.00 |
| $600.01-$750.00 | $300.00 |
| $750.01-$1000.00 | $350.00 |
| $1000.01+ | $400.00 |
Delivery & Payment Information
We aim to deliver your goods to anywhere in Canada within 14 business days of receiving your order. You will be contacted if for any reason part or all of your order cannot be fulfilled within this time with an expected delivery date. Your order will be sent by our contracted North American carrier UPS.
We will only accept orders via Shop Online for delivery within Canada and the USA.
We accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.
We reserve the right not to accept your order at our own discretion.
Tax and Duties
We are a registered non-resident importer in Canada, which makes purchasing from our site much easier and simpler and prevents any unexpected charges at the time of delivery. The 'International fee' charged during checkout covers all shipping and handling costs to Canada, duty, brokerage and sales taxes. All paperwork will be handled by us and sales taxes will be paid to the Canadian government on your behalf.
Return Policy
If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or questions@denbyusa.com or phone us at (732) 873-5300 ext. 116 within 7 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price. Please note: duties and sales taxes will be refunded, however we are unable to refund shipping and handling costs and brokerage fees.
If you decide to cancel your order, you will need to return the goods, but before doing so, please contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or questions@denbyusa.com or phone us at (732) 873-5300 ext. 116. We will advise you on how to return the goods, so that they reach us speedily and safely.
Concerns
If you have any concerns or issues, please contact us at questions@denbyusa.com or by phone (732) 873-5300 ext. 116. Our offices are open Monday - Friday from 9am to 5pm est.
E-gift certificate.
