Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales.
We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.
Sales Tax is only charged on those items shipped to New Jersey at a current rate of 7% on merchandise. Shipping fees are not subject to tax.
We are required by law to collect tax on orders despatched to addresses within New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.
If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or firstname.lastname@example.org or phone us at (800) 374-6479 x 116 within 7 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.
Once product is received, Please allow 2 - 3 weeks for processing.
If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods.
If you decide to cancel your order, you will need to return the goods, but before doing so, please contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or email@example.com or phone us at (800) 374-6479 x116. We will advise you on how to return the goods, so that they reach us speedily and safely.
Backordered / Out of Stock Items
While we strive to ensure that all items offered for sale are available, we do not guarantee stock availability on any items. If an item in your order is not available, it will be cancelled off of your order, so that you are not charged for it. Remaining items in your order that do have stock in will ship. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.
We accept PayPal for Denbyusa.com purchases.
When you make a purchase using PayPal, you will momentarily connect to the PayPal website during checkout. Once you complete your transaction at the PayPal site, you will automatically return to Denbyusa.com to complete your order.
If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.
Gift List Terms & Conditions
You need to be registered with Denby before you can create a Gift List.
As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.
You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.
Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.
If a product has already been purchased on your behalf you cannot remove it from your list.
All orders are shipped on an individual basis as soon as they are purchased from the Gift List.
Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.
Each Promotional code must be entered in all caps for the code to be applied. All offers valid one per customer and while supplies last.
If you have any concerns or issues, please contact us at firstname.lastname@example.org or by phone (800) 374-6479 x116. Our offices are open Monday - Friday from 9am to 5pm est.