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Terms & Conditions

Order Cancellation

Once an order has been placed, there is a 30 minute period during which the order can be cancelled for any reason. A request must be submitted in the form of an email (this email will have the time automatically stamped to it). Simply reply to your Order Confirmation email or email consumer.services@denbyusa.com within the 30 minute time frame with all order details. A ‘Cancel Acknowledgment’ email will be sent if this procedure is followed. If an order is cancelled off business hours and within the 30 minute time period, the acknowledgment email will be sent out on the next business day. We cannot accept any Order Cancellations after the 30 minute period expires.

Changes to your Order

Once an order has been placed, there is a 30 minute period during which the order can be changed. A request must be submitted in the form of an email (this email will have the time automatically stamped to it). Simply reply to your Order Confirmation email or email consumer.services@denbyusa.com within the 30 minute time frame with all order details. A ‘Revised Order Confirmation’ email with the changes will be sent if this procedure is followed. If a change request is submitted off business hours and within the 30 minute time period, the revised order conformation will be sent out the next business day. We cannot accept any Changes after the 30 minute period expires.

Price Matching

Denby does not offer price matching and will not adjust previous orders to reflect prices of current and/or upcoming sales.

Export

Products are intended for use in the US and Canada only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United States and Canada. Orders calling for shipments to known freight forwarders will be canceled.

Payment

We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you. Please note that all prices are in $ USD. If shipping to Canada, the exchange rate will be applied to your credit card once the charge has been processed.

Sales Tax

Sales Tax is only charged on those items shipped to New Jersey at a current rate of 7% on merchandise. Shipping fees are not subject to tax.

We are required by law to collect tax on orders despatched to addresses within New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.

Return Policy

If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or Consumer.services@denbyusa.com or phone us at (800) 374-6479 x 116 within 7 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.

Once product is received, Please allow 2 - 3 weeks for processing.

If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods.

If you decide to cancel your order, you will need to return the goods, but before doing so, please contact us at Consumer Services, Denby USA Limited, 1065 Route 22 West, Suite 3B, Bridgewater, NJ 08807 or Consumer.services@denbyusa.com or phone us at (800) 374-6479 x116. We will advise you on how to return the goods, so that they reach us speedily and safely.

Backordered / Out of Stock Items

While we strive to ensure that all items offered for sale are available, we do not guarantee stock availability on any items. If an item in your order is not available, it will be cancelled off of your order, so that you are not charged for it. Remaining items in your order that do have stock in will ship. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.

PayPal

We accept PayPal for Denbyusa.com purchases. When you make a purchase using PayPal, you will momentarily connect to the PayPal website during checkout. Once you complete your transaction at the PayPal site, you will automatically return to Denbyusa.com to complete your order. If you use PayPal as a payment option however, the entire order will be initially charged to your PayPal account including the backordered/out of stock items. After the partial order is shipped, your PayPal account will then be adjusted accordingly.

Gift List Terms & Conditions

You need to be registered with Denby before you can create a Gift List.

As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.

You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.

Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.

If a product has already been purchased on your behalf you cannot remove it from your list.

All orders are shipped on an individual basis as soon as they are purchased from the Gift List.

Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.

Promotions

Each Promotional code must be entered in all caps for the code to be applied. All offers valid one per customer and while supplies last.

Concerns

If you have any concerns or issues, please contact us at Consumer.services@denbyusa.com or by phone (800) 374-6479 x116. Our offices are open Monday - Friday from 9am to 5pm est.

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