Terms & Conditions

Delivery Information

We aim to deliver your goods to anywhere in the US within 3-5 days of receiving your order. We will of course be in touch, if for any reason part or all of your order cannot be fulfilled within this time, with an expected delivery date.

The goods are sent by our contracted carrier within the US and based on the value of your order: $0.00-$25.00 order value will be charged $5.95, $25.01-$50.00 order value will be charged $7.95, $50.01-$75.00 order value will be charged $9.95, $75.01-$100.00 order value will be charged $10.95, $100.01-$150.00 order value will be charged $13.95, $150.01-$200.00 order value will be charged $15.95, $200+ order value will be charged $18.95. We offer free delivery on orders over $250. This is based on our Standard Delivery Service. Express shipping is not available at this time.

We will only accept orders via Shop Online for delivery within the US.

We reserve the right not to accept your order at our own discretion.

Payment

We only accept payment by credit or debit card on this site. Cards accepted are American Express, Mastercard, Visa. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.

Sales Tax

Sales Tax is only charged on those items shipped to New Jersey at a current rate of 7% on merchandise. Shipping fees are not subject to tax.

We are required by law to collect tax on orders despatched to addresses within New Jersey. Orders sent to addresses anywhere else in the US will not be subject to sales tax.

Returns Policy

If, for any reason, you are not completely satisfied with your purchase, you can contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or questions@denbyusa.com or phone us at (800) 374-6479 within 7 working days of receiving the goods to arrange to return them and receive a full refund of the purchase price.

If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason, you will be required to pay the original and return delivery charges, as we will only refund the original payment for the goods.

If you decide to cancel your order, you will need to return the goods, but before doing so, please contact us at Consumer Services, Denby USA Limited, 65 Clyde Road, Suite G, Somerset, NJ 08873 or questions@denbyusa.com or phone us at (800) 374-6479. We will advise you on how to return the goods, so that they reach us speedily and safely.

If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost.

Gift List Terms & Conditions

You need to be registered with Denby before you can create a Gift List.

As soon as an item has been bought it will automatically be removed from your Gift List to avoid duplication.

You can manage your Gift List, check who has bought what and add more Gifts to your list within ‘My Account’.

Your Gift List will close 14 days before your occasion date. You will not be able to add any more items to your Gift List, and your guests will not be able to purchase items through the Gift List after it closes.

If a product has already been purchased on your behalf you cannot remove it from your list.

All orders are shipped on an individual basis as soon as they are purchased from the Gift List.

Normal Denby terms and conditions for using the Denby website, including delivery, delivery charges and payment apply, except when they conflict with these terms and conditions.

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